A Digital product developer working with organizations to steward meaningful impact at scale.
My work spans across various disciplines, supporting organizations to build category-defining products and prototypes. I am passionate about technical product development and enjoy performing multi-faceted roles. I love pursing challenging business problems, applying design thinking to explore new creative avenues worthy of investigation.
I’m currently a Lead Experience Manager at Verizon’s Omni Customer Experience team, managing chatbot conversational experiences. These are embedded in numerous branded mobile and web experiences, infused with real-time insights to provide rich user experiences.
I also work on product development, and strategy at Senscity, a climate intelligence company, co-founded in 2018. I lead the work on system architecture, product design, analytics to support business goals.
Starting with strategic planning driven by market and user research. Identifying critical problems to solve. Sizing and prioritizing effort for development. Crafting product vision for aligning business decisions among multiple working groups. Evaluating project feasibility for budget and operations approvals. Draft reporting requirements for impact assessment.
Conducting ideation workshops with design and engineering teams. Rapid prototype concepts with an aim towards an agreeable solution. Partner with ethnographic experts and data scientists to gather for insights for the existing state. Documenting technical specs along with example scenarios for handing-off to development teams.
Planning and leading the product roadmap. Collaborating with stakeholders and subject matter experts to set goals, expectations, and uncover any hidden impacts or risks. Analyze and prioritize work in agile sprints.
Creating and managing release plans. Reporting product KPIs through the lifecycle of the product. Communicating release notes to support, analytics, marketing, and leadership teams. Evaluating analytical insights and user feedback to inform the next set of product initiatives.
Exhibitions, Workshops, and Publications
Awards and Honors