My work spans across multiple disciplines, teaming with organizations to build category defining products and working proof-of-concepts. I’m currently a Product Manager with Verizon’s Digital Innovation and Strategy team, and also serve as a Lead Technical Developer at Urban Systems Lab, The New School in New York.
It is my passion for technical product development that allows me to comfortably take up multi-faceted roles. I am able to bridge the gap between latest technological tools, and an organization's initiatives, expanding opportunities to new creative avenues worthy of exploration.
Over last decade, I've focused on building intelligent products infused with cutting edge artificial intelligence to build better user experiences. At Verizon, I manage the implementation of automating conversational support through bots. In short, chatbots. The infrastructure orchestrates broadly over 2 million of customer queries per month across multiple digital channels. I oversee implementation and evaluation of hundreds of self-serving in-line use cases and bot intents by providing team support as a liaison between Engineering and Business units. Outside my core responsibilities, I lead certain initiatives for research and development of new product proposals and trials, in collaboration with different business units distributed pan US.
Recently, at Urban Systems Lab, I’ve designed and developed a geo-spatial data visualization platform at for displaying social, ecological and technical model outputs for cities and translating those into insights for various agencies like city councils and government institutions. The platform has been leverage by Urban Resilience to Extremes Sustainability Research Network (UREx SRN) to communicate science to over 10 US and Latin-American metropolitan cities. I am immersed in project planning, task prioritization and execution to support several research goals of this multi-institutional network.
Over my lifetime, I have acquired valuable skills for leading projects by taking ownership to meet the shared goals of an organization. My background in design, drives me to critically about product decisions ingrained in formulating effective business strategies. As a developer, I am cognizant about the benefits and impact any technical decisions have on the organization, evaluating key choices right down to the atomic level of each data point.
A short list of professional skills acquired through while working in various technical and management domains.
Product Development
Technical Abilities
Series of engagements at multiple international forums.
Exhibitions, Workshops, and Publications
Awards and Honors
Collection of projects undertaken professionally, and as a student. These few selected projects span across disciplines of art, design and installation art.